The hotel won't take the expenses card

Email info@staze.com now, with the booking reference. We're available 24/7 and treat it as urgent.

What we do

We contact the hotel and make sure it can charge the card. If needed, we send the card to reception again.

Hotel says the amount is over the limit? From the login that made the booking, open it and raise the limit under "At-hotel expenses card". See Covering late expenses or raising the card limit.

Next time

Book Seafarer Recommended hotels. We check that they accept the expenses card.